1. Introduction
At FilFlo ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our inventory management platform and services.
By using FilFlo's services, you consent to the data practices described in this policy. If you do not agree with our policies, please do not use our services.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, company name, job title
- Business Information: GST number, business address, industry type
- Payment Information: Billing address, payment method details (processed securely by our payment partners)
- Communication Data: Messages, support tickets, feedback you provide
2.2 Information We Collect Automatically
- Usage Data: Pages visited, features used, time spent on the platform
- Device Information: IP address, browser type, operating system, device identifiers
- Cookies and Tracking: We use cookies and similar technologies for analytics and personalization
2.3 Business Data You Process Through Our Platform
- Inventory data (SKUs, stock levels, warehouse information)
- Sales and order data from integrated channels
- Supplier and vendor information
- Purchase order and transaction data
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide, maintain, and improve our inventory management services
- Account Management: To create and manage your account, process payments
- Communication: To send service updates, security alerts, and support messages
- Analytics: To understand usage patterns and improve user experience
- AI/ML Improvements: To train and improve our demand forecasting and recommendation algorithms using anonymized data
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Security: To detect, prevent, and address fraud, abuse, and security issues
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who assist in providing our services (hosting, payment processing, analytics)
- Integration Partners: When you connect third-party services (e.g., Blinkit, Amazon, Shopify), we share necessary data to enable the integration
- Legal Requirements: When required by law, court order, or government authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share information
5. Data Security
We implement industry-standard security measures to protect your data:
- Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
- Access Controls: Role-based access controls and multi-factor authentication
- Infrastructure: Hosted on SOC 2 compliant cloud infrastructure
- Monitoring: 24/7 security monitoring and intrusion detection
- Regular Audits: Periodic security assessments and penetration testing
While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:
- Active Accounts: Data is retained while your account is active
- After Termination: Account data is retained for 90 days, then deleted
- Business Records: Transaction records may be retained for 7 years for legal/tax purposes
- Anonymized Data: May be retained indefinitely for analytics and improvement
7. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal requirements)
- Export: Request a portable copy of your data in a common format
- Opt-out: Unsubscribe from marketing communications at any time
- Withdraw Consent: Withdraw consent for data processing where consent was the legal basis
To exercise these rights, please contact us at [email protected]. We will respond within 30 days.
8. Cookies and Tracking Technologies
We use cookies and similar technologies for:
- Essential Cookies: Required for basic platform functionality
- Analytics Cookies: To understand how users interact with our platform
- Preference Cookies: To remember your settings and preferences
You can control cookies through your browser settings. Note that disabling certain cookies may affect platform functionality.
9. Third-Party Links
Our platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.
11. International Data Transfers
Your data may be processed and stored on servers located outside India. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and compliance with applicable data protection laws.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform. Your continued use of our services after such modifications constitutes acceptance of the updated policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: [email protected]
- Address: FilFlo Technologies Pvt. Ltd., Gurgaon, Haryana, India